Privacy Policy

1. Privacy at one Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data are all data with which you can be personally identified. For detailed information on the subject of data protec­tion, please refer to our privacy statement listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. His contact details can be found in the imprint of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can be data that you enter in a contact form, for example.

Other data is automatically collected by our IT systems when you visit the website. These are mainly technical data (e.g. internet browser, operating system or time of the page call). This data is collected automatically as soon as you enter our website.

For what purposes do we use your data?

Part of the data is collected to ensure that the website is provided without errors. Other data can be used to analyze your user behavior.

What are your rights regarding your personal information?

You have the right to receive information free of charge about the origin, recipient and purpose of your stored personal data at any time. You also have the right to demand the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for this purpose and for further questions on the subject of data protec­tion. Furthermore, you have a right to lodge a complaint with the responsible supervisory authority.

Analytics tools and tools of third parties

When you visit our website, your surfing behavior can be statistically evaluated. This is mainly done with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You will find detailed information on this in the following privacy policy.

You can object to this analysis. We will inform you about the possibilities of objection in this privacy policy.

2. General Information and mandatory information


The operators of these pages take the protec­tion of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protec­tion regulations and this data privacy policy.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This Privacy Policy explains what data we collect and how we use it. It also explains how and for what purpose.

We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protec­tion of data against access by third parties is therefore not possible via the Internet.

Information about Controller

The controller for the processing of personal data on this website is:
Schwarzschildstraße 1
D-12489 Berlin
Telefon: +49 (0)30. 6392 2032

3. Data Protection Officer

We have appointed a data protec­tion officer for our company:
Lutz Melchior
Schwarzschildstraße 1
D-12489 Berlin
Telefon: +49 (0)30. 6392 2032

4. Data Collection on our Website


These websites partly use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you actively delete them. These cookies enable us to recognize your browser during your next visit.

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping basket function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of his services. Insofar as other cookies (e.g. cookies to analyze your surfing behavior) are stored, they are treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

The basis for the data processing is Art. 6 para. 1 lit. f GDPR, namely to protect our interest in the provision and display of the website you have requested or the contents and services contained therein.

We usually delete this data after you have left our website.

Contact Form

If you send us inquiries via the contact form, your details from the contact form including the contact data you entered there will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not pass on this data without your consent.

The processing of the data entered in the contact form is thus exclusively based on our legitimate interest in processing the request you have initiated (Art. 6 para. 1 lit. f GDPR).

The data you enter in the contact form will be retained by us until you request us to delete it or until the purpose for which the data is stored no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

The provision of data is voluntary, but it may be that we cannot process your inquiry without certain information.

5. Analytics tools and Advertising

Matomo (formerly Piwik)

This website uses the open source and locally operated web analysis service Matomo. Matomo uses so-called "cookies". These are text files which are stored on your computer and which enable an analysis of your use of the website. For this purpose the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before being saved. We do not merge the collected data with other information about you that you may have given us.

Matomo cookies remain on your device until you delete them.

The storage of Matomo cookies is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the anonymized analysis of user behavior in order to optimize his web offer.

The information generated by the cookie about the use of this website will not be disclosed to third parties. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

If you do not agree with the storage and use of your data, you can deactivate the storage and use here. In this case an opt-out cookie is deposited in your browser, which prevents Matomo from storing usage data. If you delete your cookies, the Matomo Opt-Out-Cookie will be deleted as well. The Opt-Out must be reactivated when you visit our site again.


6. Plugins and Tools


Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our sites equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged in to your YouTube account, you allow YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an attractive presentation of our online offers and the display of videos that you have expressly requested. This represents a legitimate interest in the sense of Art. 6 para. 1 lit. f GDPR.

Further information on the handling of user data can be found in the YouTube privacy policy at:

7. Transfer of Data to Third Parties

Unless expressly stated otherwise in this data privacy policy, we will only pass on your personal data to third parties if this is necessary to answer your inquiry or is required by law.

If we transfer data in accordance with the preceding paragraph to third parties located in a country outside the European Economic Area for which no adequacy decision by the EU Commission or other legal exception applies, we will ensure by appropriate means that the receiving body processes your data in accordance with European standards. We will be happy to provide you with further details on these means upon request.

8. Your Rights

You have the following rights in relation to your personal data:

  • The right to request information about the data we have stored about you (according to Art. 15 GDPR);
  • The right to have incorrect or incomplete data corrected (according to art. 16 GDPR);
  • The right to have unlawfully collected or no longer required data deleted (according to Art. 17 GDPR);
  • The right to request the limitation of processing in special situations (art. 18 GDPR);
  • The right to object to processing in certain situations, in particular for reasons arising from your particular situation or for the purposes of direct marketing (in accordance with Art. 21 GDPR);
  • The right to have your personal data, which we process automatically on the basis of your consent or for the fulfilment of a contract, transmitted in a standard file format (according to Art. 20 GDPR);
  • The right to revoke your consent at any time and without giving reasons, without prejudice to the lawfulness of the processing prior to this revocation;
  • The right to lodge a complaint with a competent supervisory authority (e.g. at the place of your habitual residence) if you believe that we are not processing your personal data in accordance with applicable law.



Schwarzschildstraße 1
12489 Berlin – Germany

Phone +49 (0)30. 6392 2032
Fax +49 (0)30. 6392 2037

Please send me more information on the following subjects
Information submitted over the Chembio Diagnostics website is saved exclusively in order to better serve you individually. We ensure that your information is treated confidentially in accordance with all valid privacy protection laws.